Terms of Service

Terms of Service
Thank you for visiting our website. This document is our Terms of Service (i.e. “Agreement”) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use or access this website or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time, and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Real Cozy Maid LLC may also mean “We,” “Us,” or “Our.” And Customer or Client may also mean “You” or “Your.”

Real Cozy Maid LLC is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers.

Cleaning Services

Real Cozy Maid LLC provides professional residential and other cleaning services.

When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a one- to two-hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website, and/or customers will be notified via email.

Scheduling and Confirmation

Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.

The Customer is expected to be on-premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key.

If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $100.00 lockout fee.

Appointment Window: Our Company permits a one- to two-hour arrival window due to unforeseen events (i.e., traffic, weather, etc.) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

Payment

Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.

Refunds

We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event, and we will correct the error at no additional charge to you.

Right to Refuse Service

Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons, extreme clutter, disconnected utilities, or aggressive pets.

Cancellations

24-Hour Notice: We require a minimum of 24 hours’ notice if you need to cancel or reschedule your cleaning appointment in order to avoid a $100.00 cancellation fee. Customers must either provide notice via email or by phone call.

Lockouts: If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning, are turned away at the door, or are refused entrance for a scheduled cleaning without notice, you understand that you will be charged a $100.00 cancellation fee, which shall be charged to your card on file.

Security and Alarms

Access: By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning.

Security Systems: If your home has a security system, please notify our Company in advance of the cleaning. The system must be in the “off” position, or in the alternative, provide our Company with instructions and the code in order to operate the system and to provide service. Please notify us immediately if the security code changes in order to prevent a lockout fee.

Non-Solicitation

You understand and agree that during the term of this Agreement and for a period of one year immediately after its termination or expiration, you acknowledge and agree not to solicit any employee, agent, or independent contractor of

Real Cozy Maid LLC, nor induce any employee, agent, or independent contractor associated with our Company to terminate or breach an employment, contractual, or other relationship for the purpose of solicitation (i.e., to work directly for the customer).

Contact Us

If you have any questions about this Terms of Service Agreement, you can contact us at:

Email: [email protected]

Phone: +1 954-669-2841

Website: https://opt-in72.cleangeniesolution.com/realcozymaidllc-lensey